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In This Issue |
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1.
Healthy diet for the mind
2.
4 NLP techniques to improve your people skills
3.
Is recession threatening your marriage?
4.Brain
in the Belly
5.
Parenting: 20 Communication Tips for Parents
6.7
Suggestion for SMEs to weather the financial storm
7.
How to handle bad- mannered colleagues
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Healthy diet for the
mind
Most
of us would have experienced extremely worrying
situations only to find later on, that these happenings
were not as disastrous as we originally thought. Some of
these happenings that caused suffocating stress might
have even turned out to be blessings in disguise. Faulty
Thinking is the cause of negative feelings of
unhappiness, anger and depression. If not checked and
corrected, it will manifest into physical diseases
through the psychosomatic route. How to change our
thinking pattern?
I would like to share some of the techniques that I
use successfully to ensure healthy thoughts and positive
feelings.
Differentiate perception from reality: Analyse
whether the situation is really bad or it is bad in your
opinion? Is it bad for everyone? Is it bad now or
forever? How bad it is on a scale of 1 to 10? Remember
the wise saying, ‘One man’s poison is another man’s
medicine.’
Shift away from the disaster mode: Most of
us have a tendency to exaggerate things. Failure in the
exam does not mean failure in life. Falling sales does
not mean the end of business. A chest pain does not mean
death.
Compare with less fortunate: Remember the
wise saying, ‘When you think of not having shoes, think
of those who don’t have legs.’ When one loses his job,
thinking of those who don’t have any employability at
all due to physical or mental handicap, will prevent one
from getting into a depression.
Count your blessings: Instead of focusing on
downturn and recession, focus on your assets – health,
skills, savings, friends, family-support etc.
Learn from past lessons: Recall the
‘difficult’ situations you experienced in the past. Did
they turn out to be really difficult as you thought
initially? How did you manage these situations? Think of
the potential you possess to handle such difficult
situations. Think of the tolerance you possess to face
such situations. Think of the stamina you possess to
bounce back from such situations.
Focus on the advantage in disADVANTAGE:
Recall the wise saying, ‘Every adversity carries an
opportunity along with.’ Loss of job, could lay the
foundation for a business empire. An illness could pave
the way to a health lifestyle. Death of a loved one,
could lead to establishing a hospital.
Take appropriate action: Becoming more
skilled and pledging to work hard is the action required
by one who has lost his job. A healthy diet and
exercises is the action required by one who has fallen
sick. Forgiving and forgetting is the action required to
solve a relationship problem. Saving and investing is
the action required to solve a financial problem. |
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4 NLP techniques to improve
your people skills
Neuro
Linguistic Psychology, based on the connection between
language, neurological process and our behaviour
pattern, offers various techniques for self-help. These
techniques aim at improving our communication,
relationships and ultimately our performance. Here are
some easy-to-implement NLP techniques that could help in
improving our relationships.
1. Positive expression of feelings: Suppression
of feelings leads to depression, whereas expression of
feelings leads to conflict. What’s the solution? Express
the feelings, but use positive language. For example,
when someone misbehaves and makes you angry, instead of
saying, ‘I am angry / upset with you,’ say, ‘I am
unhappy with your behaviour’. It not only prevents
damage to the relationship, but also reduces your
stress, since the neurological process for the words
‘anger’ is quite different from the neurological process
for the word ‘unhappy’. Stressing the syllable ‘happy’
and de-stressing the syllable ‘un’ further reduces your
stress, as the prefix ‘un’ is neurologically
insignificant. Additionally by separating the person’s
behaviour, from the person, you are conveying the
message that you are unhappy only with the person’s
behaviour and not with the person.
2. Positive embedded commands: ‘Don’t come
late’ and ‘Come on time’ convey the same meaning. But
even after telling someone, ‘Don’t come late,’ a
thousand times, you might not have seen any improvement
in his punctuality. Why? Because neurologically, the
words ‘come late’ has a greater impact, when compared to
the word ‘don’t’. Moreover, ‘don’t come late’ is viewed
as an instruction (All of us dislike someone telling us
what to do, because it interferes with our sense of
freedom), whereas ‘come on time’ is viewed as a
suggestion. Suggesting people what to do (a positive
statement), gets a positive response, whereas
instructing people what not to do (a negative
statement), gets a negative response.
3. End sentence with a positive: The word
‘but’ is capable of making or breaking a relationship.
For example, compare two salespersons, one telling his
prospect ‘My product is durable but expensive’ and the
other one telling his prospect, ‘My product is
expensive, but durable’. Which one do you think will
close the sale? Obviously, it should go to the second
salesperson. Why? The reason is that the word ‘but’
negates everything that is said before.
4. Prefer ‘when’ to ‘if’: When a conditional
offer is made, the use of ‘if’ could demotivate the
person receiving the offer, from making his best
efforts, as the word ‘if’ has the neurological effect of
impossibility/difficulty. Whereas, in such offers, the
word ‘when’ presupposes possibility. For example, the
offer ‘If you reach your target, you will get your
incentives’ may not motivate a person at all or motivate
him less, whereas the offer, ‘when you reach your
target, you will get your incentives’ will motivate him
better.
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Is recession threatening
your marriage?
The
deepening economic crisis is applying increasing
pressure on matrimonial harmony. Many couples are
experiencing an increase in arguments, conflict, anger
and stress. But they are wither unaware or refuse to
accept that economic crisis is the unseen power that is
forcing them apart.
Financial worry leads to increased smoking, alcohol
abuse, gambling and even extramarital affairs. “When
things are difficult and stressful at home and you are
feeling bad about yourself as a provider it is easier to
be attracted to someone else and be vulnerable to
someone’s charms. You are not going to talk to your
affair- partner about how you are going to pay the
bills, you are going to talk about all the wonderful
stuff that is going on between the two of you,” says
Julie Linger, a clinical social worker.
Even during normal times, money matters can trigger
heated arguments, escalate into conflicts and could even
lead to separation. An economic crisis makes it worse
with falling incomes and rising expenses. If either or
both spouses, lose heir jobs it becomes worse.
Many wives complain that husbands do not reveal the
financial status to them. They feel that they must be
kept informed as it affects them too. When husbands were
asked why they blackout information, they acknowledged
that they too were concerned, but they didn’t want to
bother their wives. Historically, a man’s core identity
comes from being a good provider for his family. When a
husband’s role as provider is at risk it grabs at his
sense of who he is as a man, and that can cause all
kinds of horrible problems in a marriage, feels Karen
Gail a marriage therapist.
How to ensure that recession doesn’t endanger your
marriage? Couples must realize that it is more expensive
to break up a family than it is to stay together. They
must discuss financial matters and decide to face the
financial crisis together. They must resolve not to
withdraw from each other ad not to attack each other on
past happenings or on unrelated issues. When they follow
these simple guidelines, financial crisis can actually
draw them closer and bring them together.
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Brain in the Belly |
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The
connection between brain and food is not new. We knew
from experience that we can use food to change our mood.
Caffeine is the most common mood altering chemical in
the world. People who have experienced intoxication from
alcohol consumption or irritability due to hunger, know
that what we eat or drink can influence the functioning
of our brain and affects our intelligence and behaviour.
We all experience this interaction ‘in the pit of
our stomachs’ under periods of high emotions. In such
instances, we are conscious of what is happening between
our bellies and brains. Most of the time, however, we
are unaware of this interaction. We may be in a ‘bad
mood’ and not realise it is because we skipped
breakfast. Our nerves may be ‘on edge’ because we had
that third cup of coffee or we may feel sleepy after a
‘heavy meal’. And still not make the connection between
our central nervous system and substance we ingested,”
says Dr. Arthur Winter, MD, Director of New Jersey’s
Neurological Institute.
Earlier research has established that taste cells
T1R3 and Gustducin found in the tongue are critical to
sweet taste in the tongue. Now, researcher Robert
F.Margolsbee, MD, PhD, Professor of Neuroscience at
Mount Sinai School of Medicine, has found these taste
cells in the gut as well. Cells in the gut taste glucose
through the same mechanism used by taste cells of the
tongue. The gut taste cells regulate secretion of
insulin and hormones that regulate appetite. This
research explains why artificial sweeteners may not help
with weight loss.
New research is proving that in the linings of the
esophagus, stomach, small intestines and colon, there
are millions of nerve cells that send out stop and start
messages to our brain. The components of this digestive
control centre are lumped under the title ‘enteric
nervous system’ (The Chinese has long recognised this
‘brain in the gut’ concept and call it the solar
plexus).
Our mental function is directly related to what we
eat or don’t eat, because our brains are factories that
produce dozens of different psychoactive chemicals. We
eat the starter material for these brain chemicals which
we then make into the chemicals that affect our
intelligence, memory, mood , appetite and weight.
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Parenting:
20 Communication
Tips for Parents |
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Parenting
is hard work and maintaining a good connection
with teens can be challenging, especially since
parents are dealing with many other pressures.
Psychologists Dr. Molly Brunk, Dr. Jana Martin,
Dr. Nancy Molitor and Dr. Janis Sanchez-Hucles
offer these communication tips to parents.
1.
Listening and talking is the key to a healthy
connection between parents and children.
2.
Note down times when your kids are most likely to
talk – for example at bedtime, before dinner, in
the car - and be available.
3.
Start the conversation; it lets your kids know you
care about what is happening in their lives.
4.
Find time each week for a one-to-one activity with
each child. And avoid scheduling other activities
during that time.
5.
Learn about your children’s interest – for
example, their favourite music and activities and
show interest in them.
6.
Initiate conversations by sharing what you have
been thinking about rather than beginning a
conversation with a question.
7.
When your children are talking about their
concerns, stop whatever you are doing and listen.
8.
Express interest in what they are saying without
being intrusive.
9.
Listen to their point of view, even if it is
difficult to hear.
10.
Let them complete their point before you respond.
11.
Repeat what you heard them say to ensure that you
understand them correctly.
12.
Soften strong reactions; kids will tune you out if
you appear angry or defensive.
13.
Express your opinion without putting down theirs;
acknowledge it is okay to disagree.
14.
Resist arguing about what is right; Instead of
say, ‘I know you disagree with me, but this is
what I think.’
15.
Focus on your child’s feelings rather than your
own, during conversation.
16.
Ask your children what they want or need from you
in a conversation, such as advice, simply
listening, help in dealing with feelings or help
in solving a problem.
17.
Kids learn by imitating. Most often they will
follow your lead in how they deal with anger,
solve problems and work through difficult
feelings.
18.
Talk to your children; don’t lecture, criticize,
threaten or say hurtful things.
19.
kids learn from their own choices. As long as the
consequences are not dangerous don’t feel you have
to step in.
20.
Realise your children may test you by telling you
a small part of what is bothering them. Listen
carefully to what they say, encourage them to talk
and they may share the rest of the story.
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7 Suggestion
for SMEs to weather the financial storm |
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It is predicted that SMEs (Small and Medium
Enterprises) will bear the brunt of economic
crisis as they face the twin threats of liquidity
crunch and dwindling orders together. Is it really
that bad? Will all SMEs go insolvent?
Traditional wisdom says that every adversity
brings an opportunity along with. A realistic
optimism backed by hard work and guided by proper
planning could actually turn this difficulty into
an opportunity. Here are a few suggestions,
founded on common sense and experience, which can
help SMEs to sail through the current storm.
1. Tighten the belt: Classify expenses
into essential, non-essential and cosmetic
expenditure. For example, advertisement expenses
may be classified as essential, sponsorship
expenses may be classified as non-essential and
donation may be classified as cosmetic. Incur only
essential expenses.
2. Seek out new business: Even during
an economic downturn, people still buy goods and
services. Go for a shopping - for customers.
3. Improve quality & service: Improve
your product quality and customer service.
Customers from your competition might consider
switching their loyalty to you.
4. Listen to employees’ suggestions:
Give an honorary post of ‘Business Advisor’ to
your employees. They might come up with gems of
suggestions in cost reduction and sales promotion.
Remember to reward them with appreciation and
promotion.
5. Diversify into related areas: Look
out for different streams of revenue. If you sell
laptops, you can think of adding a laptop repair
service. If you run a restaurant, you can consider
adding a home-delivery section.
6. Monitor your lifeline – cashflow:
Liquidity becomes the first casualty during
downturns. Follow up your receivables, without
let-up. Remember, crying baby gets the milk. Buy
time to pay your bills. If there is pressure, pay
in part. Negotiate with your bankers to reschedule
repayments. Prefer cash customers even if you have
to offer more discounts. Prefer credit purchases,
even if you have to pay a higher price.
7. Ask for help: Ask your customers,
employees and friends for business leads. Ask your
bankers to reduce interest, reschedule repayments
and increase credit limits. Ask your advertisement
agency to give you better positioning, write-ups
and press-releases. Ask your employees to be
thrifty, to sacrifice some benefits or work for
longer hours.
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How to handle
bad- mannered colleagues |
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Rude colleagues and managers can negatively impact
employee engagement and productivity, according to
a study by the University of Western Sydney.
“Rude and undermining colleagues are those
who question your judgment, exclude you from
situations, interrupt when you are speaking, make
derogatory comments, withhold information or
belittle your ideas,” said Dr. Barbara Griffin, an
organisational psychologist and study co-author.
This behaviour is more subtle and diffuse
than outright bullying, which is targeted and
occurs more frequently. It has a large impact on
employee engagement, including whether you stay in
an organization, speak positively about your job
or go that extra mile. It can also cause
psychological distress and poor physical health.
“We know that poor employee engagement
affects productivity and customer satisfaction as
well as increases staff turnover,” said Dr.
Griffin. Even the occasional rude comment is
enough to lower engagement and make you feel less
committed to your job.
Senior management can address the problem by
modeling good behaviour and creating an atmosphere
where people feel they are being treated fairly.
Having procedures in place to manage rude
behaviour and ensuring that these policies are
clear to all employees is also vital.
Dr. Griffin offers the following tips for
dealing with bad-mannered colleagues:
1.
Do not reciprocate the behaviour. Reacting with
similar actions can quickly spiral into
increasingly aggressive behaviour.
2.
If circumstances permit, set up a discussion with
the person and tell him that you find his
behaviour offensive.
3.
If the situation worsens, you can report the
offensive behaviour in an official manner.
4.
If you are stressed and upset by the behaviour,
talk to a psychologist or to a friend.
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